Il seminario professionale Presentations è articolato in due livelli con video interattivi per la simulazione di situazioni di vita aziendale. Potrai presentare un progetto ad un gruppo di colleghi, al management, ai clienti.

Ecco alcuni esempi pratici delle tematiche affrontate in questo corso:

• Opening introductions: Introducing yourself, Introducing speakers, Describing responsibilities, Audiovisual aids vocabulary.
• Making a presentation flow: Opening and closing subjects, Signaling points to be covered later.
• Concluding remarks: Summing up, Signaling the end of a talk, Signaling concluding remarks.
• Highlighting and reformulating: Highlighting and emphasizing important points, Rephrasing, reformulating and simplifying important points.
• Using visual aids: Chart vocabulary, Referring to charts, Drawing conclusions from charts.
• Involving the audience: Asking the audience questions, Inviting the audience to participate and vote.

Seminario professionale Negotiating con video interattivi per la simulazione di situazioni professionali e per giungere ad accordi vantaggiosi con tutti i clienti.

Ecco alcuni esempi pratici delle tematiche affrontate in questo corso:

• First impressions: Describing personal views and approaches, Expressing agreement with views.
• Agreeing on goals and procedures: Describing the agenda for a negotiation, Clarifying and emphasizing important points.
• Checking on requirements: Referring to subjects, Asking about needs, Describing needs.
• Agreeing on follow-up action: Signaling the end of a discussion, Arranging to draw up a proposal, Setting deadlines, Arranging for future contact.
• Putting forward proposals: Inviting proposals, Making proposals, Specifying price terms.
• Accepting and rejecting proposals

Il seminario professionale Banking ti insegna a presentare al cliente i prodotti e i servizi della tua banca, come conti bancari e prestiti personali. Sarai in grado, inoltre, di gestire il risk management, il credit risk e il market risk.

Ecco alcuni esempi pratici delle tematiche affrontate in questo corso:

• The bank and you: Presenting your bank/mission statement, Discussing key markets and key product groups/services.
• Bank organization: Explaining ownership and shareholder structure, Walking your customer through the organization chart and helping him solve complex problems involving different branches and partners.
• Cross-selling products: Presenting the services, Explaining synergies you see in these services, Expanding a basic relationship and developing a solution for your customer that takes account of his risk profile and future needs (e.g. pension).
• Opening an account: Managing an initial customer interview, Describing the process of opening an account, Assessing the customer‘s additional needs (for cross-selling).
• Selling mortgages: Describing the mortgage application processes, Assessing and evaluating different mortgages, Reporting the mortgage business to your superiors.
• Combining wealth management solutions and philanthropic activities: Understanding art investment, Discussing philanthropic solutions and family offices.

Il seminario professionale Travel and Tourism ti offre le conoscenze per accogliere e gestire gruppi di turisti ed eventi internazionali e nell’organizzazione di viaggi e tour in inglese, dando indicazioni su storia, cibo, usi e costumi del territorio.

Ecco alcuni esempi pratici delle tematiche affrontate in questo corso:

• New arrivals: Collecting people from the airport / bus station / train station and helping them to find their accommodation, Explaining time tables and time differences, Giving simple directions, Talking about the weather, Prepositions.
• Settling in: Giving important information when arriving at accommodation / conference center; location of facilities, timetabled events, Answering inquiries. 
• Transport: Dealing with passengers’ queries and requests regarding public transport, Timetable queries, Independent travelers using chauffeurs, car hire or taxis.
• Culture and customs: Providing information about rules, cultural requirements and cautionary measures, Customs and formalities, Obligation.
• Inquiries: Accommodation inquiries and bookings over the telephone, Inquiries regarding location, facilities and special events, Information regarding conference/business facilities, Room service.
• Food and drink: Providing details about restaurants, local cuisine and specific dishes, Making recommendations, Dealing with specific dietary requirements, Problem solving, Fulfilling catering needs for meetings and conferences.
• Papers in order: Visas, passports, medical certificates, travel insurance coverage and medical cards.

Il seminario professionale Business Writing è focalizzato sull’abilità di gestire mail e corrispondenza e per chi deve redigere in modo professionale comunicazioni scritte e ad interpretarle in fase di lettura.

Ecco alcuni esempi pratici delle tematiche affrontate in questo corso:

• Email exchanges concerning arrangements: Discussing the use of email and its impact on the workplace, Reviewing different formats and styles used for emails, Considering the transactional and relational functions of language.
• Unclear, ambiguous and inappropriate emails: Analyzing ambiguous or offensive emails and reviewing ways of avoiding communication problems.
• Follow-up letter: Discussing the use of letters as opposed to emails, Reviewing the format and generic features of letters.
• Letter of complaint concerning a training course: Analyzing a letter of complaint, focusing on structure, use of linking words in the development of a strong argument.
• Incident report: Analyzing alternative formats for reports, including the nature and purpose of executive summaries, Reviewing features of the formal and impersonal style used in reports.
• Memorandum on effective writing: Considering the notion and importance on effective writing in business, Discussing aspects of good and poor writing, Reviewing writing as a systematic process involving planning, writing and revising.

Il seminario professionale Socializing Across Cultures è un corso composto da due livelli con videointerattivi per la simulazione di situazioni di vita reale. Alla fine del seminario, saprai socializzare nel mondo del business, sarai padrone delle regole non scritte di un incontro sociale in ambito professionale, sentendoti sicuro e a proprio agio nel gestire accolgienza e conversazione con interlocutori stranieri.

Ecco alcuni esempi pratici delle tematiche affrontate in questo corso:

• Meeting acquaintances: Greeting people you know, Inquiring about well-being.
• Parting: Saying goodbye, Referring to future contact, Thanking a guest for coming, Thanking a host for his/her hospitality, Wishing someone a pleasant trip, Passing on regards for others.
• Offering and receiving hospitality: Helping a guest to settle in, Offering refreshments, Accepting and declining offers, Expressing and reacting to thanks.
• Suggestions and invitations: Making suggestions, Evaluating suggestions, Extending invitations, Responding to invitations.
• Describing your home country and environment: Describing geographic features, Describing geographic location, Describing climate and weather.

Il seminario professionale Finance è un corso specifico di Business English dedicato a chi lavoro nel settore finanziario.

Ecco alcuni esempi pratici delle tematiche affrontate in questo corso:

• Loans: Describing borrowing requirements, Describing aspects of loans, Understanding terms and conditions of loan agreements.
• Assets and liabilities: Analyzing balance sheets, Discussing a company’s financial position.
• Equity: Expressing views on share valuations, Discussing share issues and IPO’s, Discussing company ownership
  and control.
• Investment appraisal: Discussing the commercial viability of ventures, Discussing investment appraisal calculations.
• Business analysis: Analyzing and discussing company-performance indicators, Discussing market and business-model characteristics.
• Fluctuations: Describing stock-market fluctuations, Charting historic performance, Discussing aspects of technical
  analysis.

Il seminario professionale Human Resources è un corso di inglese professionale di business english per chi lavora già in ambito internazionale nelle risorse umane o si appresta a farlo e vuole arricchire il suo inglese con termini adatti al ruolo.

Ecco alcuni esempi pratici delle tematiche affrontate in questo corso:

• Human Resources strategy: Discussing alignment of Human Resources to business goals, Considering how HR contributes to cultural change and organizational effectiveness, Understanding how adoption of a recognized standard can help.
• Employment Law: Understanding key legislation and practical application, Writing policies and procedures, Advising managers on legal matters.
• Terms & Conditions of Employment: Describing the employment contract, Understanding statutory and contractual rights, Understanding express and implied terms Considering how to amend terms and conditions.
• Competencies: Understanding competencies and their use in the workplace, Understanding definitions and indicators, Considering how to successfully develop and implement a system.
• Job Evaluation: Considering analytical and non-analytical approaches, Comparing different systems, Discussing the link to grading and pay structures, Understanding objectivity.

Il seminario professionale Interview Skills è un corso costituito da video interattivi per la simulazione di situazioni professionali, per gestire con successo un colloquio di lavoro in inglese fluente, preparare un curriculum vitae, essere a proprio agio nella conversazione, presentarsi con naturalezza.

Ecco alcuni esempi pratici delle tematiche affrontate in questo corso:

• Looking at different advertisements
• Undertaking a SWOT analysis
• Resumé: Application process; compiling a resumé.
• Customizing your resumé: Formulating and sending a tailored application.
• Cover letter: Compiling a cover letter.
• First impressions: Interview etiquette.
• Greetings and introductions: Polite and indirect language; initial stages of an interview.
• Body language

Il seminario professionale Real Estate è un corso di inglese professionale per affrontare le sfide del mercato immobiliare con sicurezza e proprietà di linguaggio.

Ecco alcuni esempi pratici delle tematiche affrontate in questo corso:

• The agency: Being able to use appropriate language and real estate terminology to market properties.
• Exploring clients’ needs: Discussing clients‘ needs, asking relevant questions and finding out background information and responding to client’s queries.
• Property details: Describing properties using real estate terminology for both residential and commercial property.
• Arranging property showings: Arranging visits, providing detailed instructions and directions, scheduling.
• Renovations and architecture: Describing architectural features, describing work that need to be carried out.
• Markets and trends: Discussing current market conditions, placing property within local context.